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Frequently asked questions 6 articles
How do I pass Phase 1?
For the Pro tier, you need to hit a +8% profit target within 45 days while staying inside three rule sets:
Drawdown — your balance must never drop more than 6% below the starting €25,000. Daily loss — no single day's losses may exceed 4% of starting balance. Bet count — minimum 75 settled bets across allowed sports and odds (1.50–3.00).
See the full rule sheet for Starter and Elite tiers.
What happens if I hit my drawdown limit?
Your challenge fails immediately when balance crosses below the drawdown floor. The account is locked, and you'll receive an email confirming the breach with the exact bet that caused it.
You can purchase a retry at 50% off the original challenge fee — see Billing for retry pricing. Reinstatement (a one-time mercy reset for funded users only) is also available after a single drawdown breach in funded status.
When can I request a payout?
Payouts are available in Phase 4 (Funded) only, on a 30-day payout cycle. To request, you need:
Minimum +4% cycle profit on a Pro tier (€1,000 on €25,000 allocation), at least 40 settled bets in the cycle, and completed KYC. Requests are reviewed within 1–3 business days, then released to your verified bank or stablecoin wallet within 5 business days.
Can I use a VPN?
No. VPN, proxy, and geo-spoofing tools are detected automatically and result in a permanent ban with no refund. We require a consistent IP and location for compliance and fraud-prevention reasons.
If you travel and your IP changes legitimately, contact support before placing bets — we can flag your account so the change isn't treated as suspicious.
What sports markets are allowed?
Pre-match major markets on football (soccer), basketball, tennis, and ice hockey: 1X2, totals, handicaps, double chance, BTTS. Odds must fall in the 1.50 – 3.00 range.
Player props and live in-play are restricted to Elite tier only. Niche specials, exotic combos, and exchange-style markets are not permitted on any tier. The full list is in your challenge rules page.
How long does the Phase 3 review take?
Standard review is 5 business days. Complex cases (CLV anomalies, fraud flags, KYC follow-ups) can take up to 15 business days.
You'll see live status updates on your dashboard once Phase 3 starts. If you're approved, the funded contract is offered within 24 hours of review completion.
Contact support
Can't find what you're looking for? Send us a message — typical response within 6 hours during business hours.